Friday, February 10, 2017

Twitter is your friend

I (mostly) hate Twitter. Despite all of it's obvious problems, I find it especially horrifying to see respectable writers forced into to spelling "your" as "ur". But despite all that it's still one of the best ways to get customer service these days.

Recently Alaska Airlines and Virgin America merged, and I'd read several reports that customers were getting 10,000 bonus Alaska miles upon linking their points accounts with both airlines. I linked my accounts and moved all of my Virgin points into my Alaska account but never saw any bonus. I waited a month or so and then tweeted @AlaskaAir to inquire about it. They replied the same day in a private window asking for my account details and a day later 10,000 points showed up!

It never hurts to ask…

Another thing I'll mention as I stare out at a foot of snow on the ground: definitely use Twitter if you want to know the precise moment that travel fee-waivers are issued due to bad weather. Our story from Mexico last year nearly repeated itself this year.

I've tried 3 times now to get credit on Delta for my China Airlines flight via their customer service website and I've still had no luck. I'm actually going to take to Twitter today to see if I have any more luck doing it that way.


  

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