LINK: A great piece in the New Yorker
A friend send me this link from the New Yorker on Friday... pretty much hits the nail right on the head.
On the “new” United, seats got smaller as the airline jammed more people into the same tube; upgrades, to escape the sardine effect, seemed to become harder to book. The number of boarding groups began to resemble something like a caste system; “change fees,” which have always been outrageous, grew higher(two hundred dollars for domestic, three hundred dollars for international), while baggage fees soared to as high as a hundred dollars. The cross-country flights somehow seemed to all be on old, broken-down planes, while gate agents and flight attendants all just seemed crabbier. Yet, I remained, through the indignities, the outrages, and the general descent into lousiness.Getting rid of competition is rarely a good thing.