The E word
I think the E word was the word of the year at some point recently and yes it's cheesy in the same way the word "adulting" is cheesy but dang if enshittfication isn't the theme of the late stage capitalism we're living in right now. I'm sitting here very unsuccessfully trying to check in for my Delta flight and ruminating on the fact that mobile apps replaced thousands of airline customer service agents saving airlines billions of dollars and yet their corporate masters just can't resist the urge to outsource and penny pinch the IT millions that make those billions possible. The Points Guy was doing a bunch of retrospectives for his anniversary and this one really drove home for me how much decay is just baked into our societal expectations now. Amex (and Delta) built some gorgeous new lounges built on the idea of quiet, calm, luxurious travel and yet we're paying a $700 ( and rising !) annual fee to have an hour wait to get in, no seats when f...