And with this tiny footnote, United likely ended my husband's loyalty to them
If you look at item 1 at the bottom of this page , you'll see the power of a single footnote. Premier members who request a MileagePlus Upgrade Award on or after February 1, 2015, for a p.s. route between New York JFK and Los Angeles or San Francisco will no longer be exempt from the co-pay. For several years now, my husband's work has paid for his JFK< >SFO flights in Economy and he upgrades those flights to United P.S. BusinessFirst with miles out of his personal account. One of the things he's really liked about post-merger United is that doing this is a piece of cake — no need to call customer service, just tap a few buttons on the website and it all happens automatically. But now, his upgrade to BusinessFirst is going to cost him 40,000 of his own miles plus $500 of his own dollars on top of whatever his company paid. While United miles are probably the most valuable of the US carriers, he essentially runs a deficit — he spends way more miles upgrading ...