On the “new” United, seats got smaller as the airline jammed more people into the same tube; upgrades, to escape the sardine effect, seemed to become harder to book. The number of boarding groups began to resemble something like a caste system; “change fees,” which have always been outrageous, grew higher(two hundred dollars for domestic, three hundred dollars for international), while baggage fees soared to as high as a hundred dollars. The cross-country flights somehow seemed to all be on old, broken-down planes, while gate agents and flight attendants all just seemed crabbier. Yet, I remained, through the indignities, the outrages, and the general descent into lousiness.Getting rid of competition is rarely a good thing.
Tuesday, November 18, 2014
LINK: A great piece in the New Yorker
A friend send me this link from the New Yorker on Friday... pretty much hits the nail right on the head.