United ranks dead last in customer satisfaction

-
Full story is here



What's shocking is the Delta came in first — even above JetBlue and Virgin! United came in dead-last:


United’s abysmal ranking may be due to the fact that it had the highest number of boarding denials (nearly 246 per one million passengers, compared with just 3.58 per one million for JetBlue, which ranked highest in this category) of all the airlines examined as well as the lowest overall customer satisfaction score (it ranked 60 out of 100 compared with 79 out of 100 for JetBlue, which had the best customer satisfaction score).

I knew united was bad about overbooking flights but 246 versus 3.58? Wow. Full breakdown on the numbers is here.


Comments

Post a Comment

Popular posts from this blog

Finding and collecting Japanese Railway station stamps

-
Image
From Pokemon to Neko Atsume to shuinchou temple books , Japanese people love collecting things. If you've ever taken a ride on the glorious shinkansen bullet trains or ridden one of their extremely clean and punctual urban lines, then you know there's also a national obsession with great trains. The Eki stamp ("station stamp") is where those two obsessions meet . Most Japan Railways stations (including urban metro ones like the Yamanote line) have a unique stamp reflecting that station's history. Kids and train nerds (called "Tetchan") buy cute little books to collect the stamps of all the stations they've been to. The USA has a similar program with the national parks . One of my favorite stamps… All train-nerdiness aside, an Eki stamp book makes a great souvenir : it's flat, small, cheap, and light... and shouldn't take but a few moments to do when you're out and about. Special Eki stamp books are usually available at booksto...
Read more

Where to find TOTO Washlets outside of Japan

-
Image
( updated Jun 2024 ) I love Washlet bidet toilets. I've had one in my house since my first visit to Japan 20 years ago and I love it when my hotel room or my plane has one. And it's not just me, the NYTimes wrote about them , and several competing brands have appeared in the US in recent years. If you want a Washlet in the sky, you don't have much of a choice – only ANA and JAL have them, and only in the premium cabins. (I think they have an exclusive arrangement with Toto, as we've not seen the Washlet appear even in the super luxurious middle eastern airlines that have butlers and onboard showers).  ウォシュレット! But what about hotels? As the spokesmodel in this commercial says, "I can't go on vacation anymore". A few of us were discussing this the other day and I said that yes, in fact, the presence of a Washlet would be a slam dunk for me when choosing a hotel. So I went poking around to find places outside of Japan that have them and started...
Read more

Southern Vermont's Frog Meadow Farm – a perfect getaway

-
Image
(updated October 2024) As I've said many times before , I'm not a big hotel person – I'd rather be out seeing the sights and meeting up with people than ensconced in the stylishly-bland, comfortable nowhere of a posh urban hotel. There are exceptions, though. Visiting a traditional Japanese ryokan inn immediately comes to mind. While they're often located in beautiful settings, the hotel itself is the primary destination. Beautiful seasonal food, soaking tubs and onsen baths, and lots of quiet time for just chilling out for a couple of days. For experiences like these, I'm very much a hotel snob. Wood-fired hot tub bliss Our first-ever trip to Vermont back in 2010 was specifically to visit Frog Meadow Farm in Newfane. A friend in San Francisco was describing it to us and it sounded a lot like an American ryokan for gay men: seasonal breakfasts, a wood-fired soaking tub, a massage studio, miles of private hiking and cross-country skiing trails, orchards and h...
Read more